The impartial reference for US car dealerships

How we verify every listing

DealerWho is built from public records, not from reviews or advertising. Listings are checked three ways, and the verified-record seal appears only where all three agree.

The three checks

State license

Source: state dealer licensing records

We match each dealership to its state’s dealer licensing records. Only a current, active license counts.

A license carries the business’s legal name, which is often not the name on the sign. We use the license to confirm the business exists and is licensed to sell vehicles. The everyday name comes from the manufacturer or from the business’s own listing.

We only ever state this in the positive. If we cannot confirm a current license, the check is simply left off. That is never a claim that a dealer is unlicensed: records lag, and renewals take time.

Manufacturer listing

Source: manufacturer dealer listings

For franchised dealerships, we confirm the store appears in each manufacturer’s own published dealer listings. That is where the brands a dealership sells, and usually its customer-facing name, come from.

When a manufacturer stops listing a store, or lists a new one, a person reviews the change before the listing on DealerWho changes.

Address & website

Source: the business’s own public listing

We geocode every address and check it against the business’s own public listing, so the pin lands on the lot and not at a mailing address. Phone numbers and websites are stored in one standard format and compared across sources.

When two sources disagree, one value is chosen by a fixed order of trust, and anything still unclear goes to a person. You always see one value, never two.

What a verified record means

Verified record sealVerified recordAll three checks

This is the seal you see on a dealer page when a record has cleared all three checks.

It means

  • The business holds a current dealer license in its state.
  • It appears in the manufacturer’s dealer listings for the brands shown.
  • Its address, phone and website were checked against its own public listing.

It does not mean

  • An endorsement or a recommendation.
  • A judgment of service or prices. Ratings on dealer pages come live from Google and play no part in these checks.
  • That hours are right today. Hours come from the business’s own listing and change often.

No seal is not an accusation. It usually means a check is pending or does not apply, and we never show that a license lapsed or was revoked.

Where the data comes from

Each listing is one record, resolved from these sources before anything appears on the page.

Data sources and what each provides
SourceWhat we take from itKept by us
State licensing recordsLicense status and the legal business nameStored
Manufacturer dealer listingsBrands sold, the customer-facing name, address, phone, websiteStored
The business’s own public listingMap location, phone, website, open or closed statusStored
Google, live on each dealer pageRating and review countNever stored, never used to rank

When a record changes

Any flag, such as a license change, a closure, or a report from a visitor, sends the record to a person before the listing changes.

Closed dealerships stay listed and are clearly marked closed, because people still look them up.

Found something wrong?

Use Suggest an edit on any dealership page. No account is needed. A person checks every report against the records before anything changes, and nothing is applied automatically.

Questions about verification

Why doesn’t a dealership have the seal?

Usually because one check is still pending or does not apply to that business. A listing without the seal is not a warning, and we never publish a negative license finding.

Is DealerWho affiliated with any dealership or manufacturer?

No. DealerWho is not affiliated with any dealership, dealer group, or manufacturer.

Do Google ratings affect verification?

No. Ratings are shown live from Google on dealer pages, are never stored, and are never part of the checks or of how we rank dealerships.

Can a dealer change its own listing?

A dealer who claims its listing can manage details such as hours, departments and photos. Facts that come from records, such as the license, brands and address, change only when the records do or after a verified request.

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